Solid customer engagement drives customer experience, retention and loyalty.  But customer retention techniques can be labour intensive and difficult to scale. 

Check out this month's content round-up to learn how to recognize the patterns of successful customers and employ digital tools to take your CS game up to the next level.

Virtual Services: DesiredPath is Here to Help

Is your company facing churn or having problems with customer retention?  Looking to drive value for customers? Trying to define a Customer Success go-to-market strategy to increase revenue?  We are here to help.

All of our services are now available to clients virtually.  Contact us to learn more!

Recommended

• What Hiding-in-plain-site Insights Are You Not Seeing About Your Customers?

• Customer Success 2.0: Where the Industry Needs to Head

Here's what else you need to know

• CS In Focus held its first Canada wide CS meetup to discuss "Is Customer Success Ready to be the New Sales".  Speakers Chad Horenfeldt, Karen Eisen, and Adam Houghton shared how customer engagement drives customer retention and revenue growth. (To listen to the recording use password: E2@&zp=e)

“Not sure the Finance guy is your target for a testimonial, but I was very impressed with the concept and how we could use it as a framework for all that we do."  Eric Sailsbery, VP Finance while at Workfront

That's it for now.  See you back next month!  Until then, please feel free to say hi to us on Twitter or LinkedIn.  And if there are specific topics you'd like to see on the DesiredPath blog, or if you'd like to contribute content, feel free to send your request to get@thedesiredpath.com.