“Coming together is the beginning.  Keeping together is progress.  Working together is success.” - Henry Ford

Collaboration is key for customer success.  Customer success is not just one department's responsibility, it is a mindset that needs to be embraced by everyone - vendors, their employees and customers alike - to ensure that customers realize value.  Check out the round-up of this month’s content below to help drive collaboration around making customer's successful.

Recommended

• Customer Success Plan: Key for Adoption and Expansion

• Whose Role is it Anyway? Steps to Achieve Role Clarity

• Don't be Friends with Your Customers

What we're reading

• OpenView's 2019 Expansion SaaS Benchmarks Report

• Homo Deus: A Brief History of Tomorrow by Yuval Noah Harari

Here's what else you need to know

• Toronto Customer Success Executive Breakfast, October 16 at eCompliance.  This session's speaker is Star Hofer, VP Customer Success at eCompliance. If you are responsible for the Customer Success strategy at your company and are interested in joining the group, please contact us at get@thedesiredpath.com.

• Following on the heels of wildly successful Lattitude 59, "the flagship startup and tech event of the world’s first digital society", the inaugural Lattitude 44 conference in Toronto will be held November 14 & 15th.  Register and come hear Kia Puhm, DesiredPath Founder & CEO, speak on the FinTech panel exploring how technology will help banks deliver better customer experience. 

• Hold the date:  November 26-27 for SaaS North in Ottawa, Canada's largest SaaS conference for scaling up.  Stay tuned!  DesiredPath will be co-hosting an event with TMM Enablement Services that is not to be missed!

““With DesiredPath we've been able to better understand the customer's perspective, which has brought more empathy, awareness and strategy to our day to day operations.” Eli Johnerson, Pushpay

That's it for now.  See you back next month!  Until then, please feel free to say hi to us on Twitter or LinkedIn.  And if there are specific topics you'd like to see on the DesiredPath blog, or if you'd like to contribute content, feel free to send your request to get@thedesiredpath.com.