September Content Round-Up Your monthly insights to smarter, faster revenue growth. |
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“Coming together is the beginning. Keeping together is progress. Working together is success.” - Henry Ford Collaboration is key for customer success. Customer success is not just one department's responsibility, it is a mindset that needs to be embraced by everyone - vendors, their employees and customers alike - to ensure that customers realize value. Check out the round-up of this month’s content below to help drive collaboration around making customer's successful. |
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Customer Success is a Mindset, Not just a Department Ensuring that customers are successful is the responsibility of the entire company. Read why this mindset sets leading companies apart from the others. | | |
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Here's what else you need to know Toronto Customer Success Executive Breakfast, October 16 at eCompliance. This session's speaker is Star Hofer, VP Customer Success at eCompliance. If you are responsible for the Customer Success strategy at your company and are interested in joining the group, please contact us at get@thedesiredpath.com.
Following on the heels of wildly successful Lattitude 59, "the flagship startup and tech event of the world’s first digital society", the inaugural Lattitude 44 conference in Toronto will be held November 14 & 15th. Register and come hear Kia Puhm, DesiredPath Founder & CEO, speak on the FinTech panel exploring how technology will help banks deliver better customer experience.
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Turn Customers into Bigger Customers | | |
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““With DesiredPath we've been able to better understand the customer's perspective, which has brought more empathy, awareness and strategy to our day to day operations.” Eli Johnerson, Pushpay |
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That's it for now. See you back next month! Until then, please feel free to say hi to us on Twitter or LinkedIn. And if there are specific topics you'd like to see on the DesiredPath blog, or if you'd like to contribute content, feel free to send your request to get@thedesiredpath.com. |
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