January Content Round-Up Your monthly insights to smarter, faster revenue growth. |
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From the get go, Customer Success has essentially been about how to make customers successful. The focus of goal attainment however has been on reaching project milestones, not value. Check out the round-up of this month’s content to help you measure and demonstrate value realized to customers. |
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Value Realization: The Next Frontier for Customer Success Customers need to see value. But what constitutes value in the customer’s eyes and how is it proved and measured uniformly across the entire customer base? | | |
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Here's what else you need to know The Sales Expert Channel: TMM Enablement Services invited Kia Puhm of DesiredPath onto the show to discuss The Ultimate Sales Experience: The Customer Journey. "An intense, fun-filled, insightful discussion on a hot topic" and "Excellent webinar from Melissa Madian with Kia Puhm, great information and rapport between the two ladies" were some of the comments after the event. If you missed it, you can watch the recording here.
Toronto Customer Success Executive Breakfast, February 5 at Uber Eats. This session's presentation will cover How Uber Eats Manages Enterprise Partnerships. If you are responsible for the Customer Success strategy at your company and are interested in joining the group, please contact us at get@thedesiredpath.com.
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Turn Customers into Bigger Customers | | |
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“Our conversations have changed from focusing on ourselves to focusing on the customer.” Sue Fellows, Workfront |
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That's it for now. See you back next month! Until then, please feel free to say hi to us on Twitter or LinkedIn. And if there are specific topics you'd like to see on the DesiredPath blog, or if you'd like to contribute content, feel free to send your request to get@thedesiredpath.com. |
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