TSC Canada: Innovation through continous improvement
In just 45 days, the dedicated team at TSC Canada identified, customized, and implemented an entire new solution for their long standing data recovery division. This improved customer communication through more frequent and timely updates, included full integration with other systems which eliminated manual steps and thus potential for human error, improved ticket management for all team members, provided customers with access to a personalized online profile where they can see live updates on their current ticket(s) as well as a ticket history and a message center for direct communication to the customer representative team.