Relatives and Friends Survey- Feedback
We would like to begin by thanking everyone who completed our relatives & friends survey last month. Our Manager has been busy responding to everyone who left their details with us over the last few weeks.
We had some excellent feedback from everyone. Overall, the feedback was very positive, especially around the care we provide and the cleanliness of our Home. Here is some of the feedback we received:
"Greatest strength is the kindness of staff"
"The staff are friendly and caring ,the place is clean"
"[the staff take] the time to explain things to us"
However, based on your feedback, we have found areas which we would like to improve for you, such as returning your calls and visitation. We will be working on improving the response time for returning calls and voicemails and we hope you see improvements soon.
Thankfully, the visitation rules have now been updated by the Government, so visiting rules have been greatly relaxed. Please read our update above regarding the changes.
We appreciate your ongoing support and feedback, and look forward to continuing to improve our services based on your input.