Customers need to see value but what constitutes value in the customer's eyes?  Customer Success still focuses too heavily on reaching adoption deployment milestones rather than business value realized from the customer's point of view.  Check out this month's content round-up to learn how to drive customer retention through value creation.

Virtual Services: DesiredPath is Here to Help

Is your company facing churn or having problems with customer retention?  Looking to drive value for customers? Trying to define a Customer Success go-to-market strategy to increase revenue?  We are here to help.

All of our services are now available to clients virtually.  Contact us to learn more!

Recommended

• 5 Critical Elements of a Rock-Solid Customer Success Plan

• How to Prevent Churn

Here's what else you need to know

• CS Insider Report March. The team at CS Insider Report pulls together content from around the world-wide Customer Success community making it a valuable go-to resource for CS content.

“Not sure the Finance guy is your target for a testimonial, but I was very impressed with the concept and how we could use it as a framework for all that we do."  Eric Sailsbery, VP Finance while at Workfront

That's it for now.  See you back next month!  Until then, please feel free to say hi to us on Twitter or LinkedIn.  And if there are specific topics you'd like to see on the DesiredPath blog, or if you'd like to contribute content, feel free to send your request to get@thedesiredpath.com.