Diana De JesusMar 30, 20216 minHow To Be Proactive in Customer Success If you ask anyone what "Customer Success" is, they'll likely include the term "proactive" in their description. It's an awesome buzzword...
Diana De JesusJan 19, 20212 minMarketing and Customer Success Partnership: KTC Bitesize How do we deliver the best experience to our end users? Stop thinking about the journey from your perspective, it's the customer's...
Diana De JesusOct 14, 20205 minQuarterly Business Reviews Best Practices: Customer Success Here’s a little secret… It seems like a lot of people in Customer Success aren’t clear on what a Quarterly Business Review (QBR) is. I...
Diana De JesusSep 23, 20205 minChange Management: Driving Customer Adoption in Customer SuccessYour tool could be a walk in the park, and even then, people could fail to adopt your product. We’re probably all familiar with Slack ––...
