Hello,
Yesterday marked the 20th anniversary of the horrific attacks on the World Trade Center, the Pentagon, and Flight 93. So many thoughtful tributes honoring the innocent lives lost and the heroes who bravely responded to the attacks, the Wall Street Journal, New York Times, and Washington Post all had moving round-ups as was this LinkedIn post by Anthony Capuano, CEO of Marriott, about what happened at the Marriott World Trade Center hotel which stood in the shadows of the towers and helped many people and first responders.
As someone who lived in New York City at the time, though I worked and lived uptown, it is a day, a moment in history I'll never forget, and reflect upon with gratitude to those who helped respond. In the aftermath of September 11th, the travel and tourism business community came together quickly to help rebuild the city, united by Loews Hotels' CEO Jonathan Tisch, who worked with Mayor Bloomberg, as Chairman of New York Rising, on a coordinated and impactful effort.
Reflecting on those days and months after September 11th, today New York City is facing some similarly difficult challenges ––this time more women are in charge. hertelier held a Zoom panel on Friday about rebuilding travel in New York City with Charlotte St. Martin, president, The Broadway League, Marlene Poynder, GM, Conrad New York Downtown, Sofia Vandaele, GM, Intercontinental New York Barclay, and Becky Hubbard, GM, LOTTE New York Palace. These well-respected leaders had a great discussion and I look forward to sharing the video with you next week.
Here are some other stories you need to know about from this week:
- What will the travel rebound look like? In an interview with The Business Journals, Marriott president Stephanie Linnartz gives context on where the industry is with COVID versus other down cycles, what she sees next for business and leisure travel, and offers an empathetic look at how COVID has hit women, minorities, and young people, who make up much of the hotel workforce, harder than other groups. She says, "I think it’s really important that when we think about the impact of this, certain groups have been hurt more than others, particularly women. They’re calling the impact of Covid on women perhaps the first female recession. So when I think about these issues, I try to think about them, of course from a Marriott International perspective, but also more broadly from the impact of this terrible, terrible Covid situation on the sector and the industry that I love so much, and on the human beings that have been so hurt by this." Also worth reading is this analysis by the same pub, "Hotels and airlines dial down hopes for Q4 as flight cancellations mount."
- Industry travel and dining trends taking shape––trip stacking, new ways of tipping, normalization of outdoor dining, and much more....the New York Times had two excellent round-ups one on Fall travel trends and the other on how eating out has changed over the pandemic––both essential reading for anyone in our industry.
A light week on hertelier as we are working on a few bigger stories and projects:
Listen Up: How I Work, by an Australian organizational psychologist Amantha Imber, is a podcast where she interviews some of the world’s most successful people about their habits, rituals, and strategies for optimizing their day. This short episode (5 minutes) on "how to work a room" is a great follow-up to our interview on networking with entrepreneur Davonne Reaves from last week. Let me know what you think!
If you missed it, hertelier was featured by the Cornell University SC Johnson School of Business! Please CLICK HERE to read about the community YOU are helping to build for women in lodging!
Thank you again for your support–reading, liking, and sharing our stories of women rocking the hotel industry! If you have a friend or colleague that you think would enjoy hertelier please forward this email! Anyone can sign up to this weekly email here.
Have a great week,
Emily
