We've been working on something exciting! A 3-part Customer Success Metrics interview series, where we asked some of the brightest minds in Customer Success to weigh in about the metrics that matter to them most. Check out the round-up of this month’s content to learn the most important Customer Success metrics.

Recommended

• Using the Desired Path Metrics to Drive Revenue Through the Customer Funnel

• Measuring Customer Health: A Guidance and Feedback System

• Field Insights: How Metrics Drive Smarter, Faster Revenue Growth

What we're reading

• The Top 6 Customer Success Metrics & KPIs to Measure by Drift

• The 10 Customer Success Metrics That Actually Matter by HubSpot

Here's what else you need to know

• International Women's Day March 8th. Celebrating women's achievement and creating an enabled world through equality. #IWD2020 #EachforEqual

• SaaStr Annual 2020: The largest non-vendor SaaS conference will take place March 10-12 in San Francisco.  It's where 15,000+ SaaS executives, founders and VCs get together to discuss actionable insights and learnings to help businesses grow from $0 to $100M ARR.

• Design Thinking & Innovation Week: Where entrepreneurs, innovation directors and business owners get together to uncover the latest approaches to design thinking and innovation.  March 16-20 in London.

“With DesiredPath we've significantly accelerated our progress by months and have seen an enormous, immediate ROI.”  Mike Quigley, Spincar

That's it for now.  See you back next month!  Until then, please feel free to say hi to us on Twitter or LinkedIn.  And if there are specific topics you'd like to see on the DesiredPath blog, or if you'd like to contribute content, feel free to send your request to get@thedesiredpath.com.