Issue Number 21

February Update

If you are a new subscriber to our Newsletter, we would like to welcome you and thank you for subscribing! Please continue reading for our latest updates.

Relatives and Friends Survey

 

At our Home, we are committed to providing the best possible care and service to our residents. In order to ensure that we are meeting your expectations, we would greatly appreciate it if you could take some time to complete a survey about your experiences with us.

 

The survey will take approximately 10-20 minutes to complete and will help us understand what we are doing well and where we can make improvements. Your feedback is incredibly valuable to us, and we would be happy to hear from you.

 

Please note that the survey will close on March 10th, 2023, so we encourage you to complete it as soon as possible. To access the survey, simply click here or use the link below:

 

https://forms.gle/rUazvv4rSu9DkF7v6

 

We also have paper copies available at our Reception, which can be left with a member of our team after completion. If you would like us to send you a paper copy to your home address, please get in touch with us and this will be sent out to you.

 

If you require any support when completing the survey, please do not hesitate to contact us directly.

 

Thank you in advance for your time and support. Your input is greatly appreciated and will help us to continue providing the highest quality of care to our residents.

Change to morning visit time- Oaken Lounge

 

We have changed the morning visit time on Oaken Lounge from 10:30am to 11am. We received feedback from the staff on the Lounge saying that the morning visit was better placed at 11am to ensure the medication rounds could be completed before a visit took place.

 

We hope that this does not inconvenience anyone on Oaken Lounge. If this new timing does not work for you, please contact us and ask for Sam or Tracey and we can discuss some options for you.

 

If you would like to arrange a visit, please click here to do so.

Thank you once again for joining our mailing list. We look forward to seeing you all again soon, stay safe!

112-114 Radcliffe Rd, Haulgh, Bolton BL2 1NY, UK
01204 396641

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