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The first Deaf sales assistant in high fashion

-Client Case Study

Meet the company

This high fasion company wanted their brand inclusive and innovative and embarked on a journey to make their retail experience inclusive for all.

 

First and foremost, they wanted Deaf Awareness Training for their retail staff. The goal? To create a truly embracing brand experience.

That's where we come in...

After we first engaged, it was approached that having a deaf retail assistant would be a first and a groundbreaking move in high fashion.

The brand were unsure if this would work as face-to-face discussions with clients was a must.

 

We explained Access to Work to them, the use of British Sign Language (BSL) interpreters to support the retail assistant to learn their practice and procedures and allow discussion with high end clients.

 

They were keen to see if this could work!

We set up a video advert for the brand in BSL to find a deaf person interested in high fashion.

 

We gained 5 applicants and 2 candidates progressed to the next stage after initial interviews.

Bridging gaps

We encouraged the brand to offer store tours to access to the working environment and ensure Deaf candidates felt welcome.

 

Prior to this, their high fashion stores were not seen as accessible to Deaf individuals.

 

The store team were deaf awareness trained and we started work.

 

We suggested a mobile phone for texting information if their interpreter was not with them to ease any frustrations.

 

WhatsApp was set up and the Deaf sales assistant could now share updates and engage with clients effectively.

Success achieved

The campaign culminated in the hiring of a talented Deaf sales assistant.

 

The high fashion brand's commitment to inclusivity and innovation made history in high fashion.

 

Seeking to overcome barriers?

Hello, we are Deaf Umbrella!

 

We believe that inclusivity and diversity in all aspects of life should be as seamless as possible, just like a good cup of coffee.

 

Whether you are in search of comprehensive BSL communication solutions, deaf awareness training, or set up Access to Work, we are here to guide you on your journey.

 

Reach out today and lets embark on this empowering path together!

Contact our friendly team now

Potential candidates

Dive into the selection of deaf people actively looking for a job from our Job Club:

 

TRADES:

 

  • Mr. P. – Mitcham – Looking for painting and decorating – 25 years experience

  • Mr. B. – Kilburn – Delivery Driver – 9 years experience

  • Mr. H. – Bromley – Electrician – just finished College

  • Mrs. L. – Greenwich – Cleaner – 5 years experience

 

ADMIN:

 

  • Mr. J. - Kensington – Looking for an admin roll – 20 years experience

  • Mr. A. – Bromley – Wants a nursery childcare apprenticeship – 3 years work experience

  • Mrs. J. - School Teacher assistant, administration, or supermarket

  • Mr. P. - London - Part time Specialist Outreach Worker

 

RETAIL:

 

  • Mr. C. – Bexley – Wants retail work – no experience

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