January got off to a great start!  DesiredPath's Kia Puhm was named a 2021 top CS influencer, our blog listed as top 10 to follow, and we sat down with Flatfile.io to talk about holistic vs random acts of Customer Success.  Check out January's content round-up below.

And be sure to participate in the CS Benchmark Survey by February 9th!

Virtual Services: DesiredPath is Here to Help

Business problems have not gone away with the current environment, if anything they've become more complex. If your company is facing churn or challenges with customer retention, looking to journey map to better understand customers to drive value, or trying to define a Customer Success go-to-market strategy to navigate the circumstances, we are here to help.

All of our services are now available to clients virtually.  Contact us to learn more!

Recommended Reading

• SmartKarrot: Top 50 Customer Success Influencers 2021

• ChurnZero: Top 10 Customer Success Blogs to Follow

• FlatFile.io Podcast: Map the Customer Journey to Success

“With DesiredPath we’re able to tap into a wealth experience. We’re working with industry benchmarks that simply have never existed before."  Marc DiGiorgio, CEO TekStack

That's it for now.  See you back next month!  Until then, please feel free to say hi to us on Twitter or LinkedIn.  And if there are specific topics you'd like to see on the DesiredPath blog, or if you'd like to contribute content, feel free to send your request to get@thedesiredpath.com.