Scaling Customer Success is a common problem organization’s face as they grow. What works as a fast-growing startup – where the Customer Success team’s focus is very hands-on, high-touch and usually quite bespoke - does not scale.  But changing from what has been a successful engagement model to something new and unknown is difficult.

Check out the round-up of this month’s content to learn how to create scalable and sustainable engagement models.

Virtual Services: DesiredPath is Here to Help

Business problems have not gone away with the current environment, if anything they've become more complex. If your company is facing churn or challenges with customer retention, looking to journey map to better understand customers to drive value, or trying to define a Customer Success go-to-market strategy to navigate the circumstances, we are here to help.

All of our services are now available to clients virtually.  Contact us to learn more!

Recommended Reading

Need a Break from Breaking News?  These articles will assist you in scaling your organization in order to keep up with customer growth.

• Scaling Customer Success Part II

• How to Create & Scale a Global CS Team

• Segmentation & Scale: Is the "Triangle" Approach BS?

• Scaling CS: Sky's the Limit with Customer Marketing

“Working with Kia has helped us unify our customers' objectives with what we're trying to accomplish as a business. Building out this approach has energized our team, which is amazing.”  Bijan Bedroud, SVP & GM International Salesforce.org

That's it for now.  See you back next month!  Until then, please feel free to say hi to us on Twitter or LinkedIn.  And if there are specific topics you'd like to see on the DesiredPath blog, or if you'd like to contribute content, feel free to send your request to get@thedesiredpath.com.