From the get go, Customer Success has essentially been about how to make customers successful.  The focus of goal attainment however has unfortunately been on reaching project milestones, not value.  Check out the round-up of this month’s content to learn about the power of customer centric organizations.

Virtual Services: DesiredPath is Here to Help

Business problems have not gone away with the current environment, if anything they've become more complex. If your company is facing churn or challenges with customer retention, looking to journey map to better understand customers to drive value, or trying to define a Customer Success go-to-market strategy to navigate the circumstances, we are here to help.

All of our services are now available to clients virtually.  Contact us to learn more!

Recommended Reading

Need a Break from Breaking News?  Here are some articles focusing on customer success fundamentals.

• The Power of Quick Wins Along the Journey to Customer-Centricity

• Customer Success Organizational Design

• The Three Tenets of Customer Centricity

“Our conversations have changed from focusing on ourselves to focusing on the customer.”  Sue Fellows, CCO Workfront

That's it for now.  See you back next month!  Until then, please feel free to say hi to us on Twitter or LinkedIn.  And if there are specific topics you'd like to see on the DesiredPath blog, or if you'd like to contribute content, feel free to send your request to get@thedesiredpath.com.