The crisis has been a forcing factor back to the fundamentals of solid, customer success management.  Companies that were not already actively customer centric, have become so and quickly.  Businesses with a customer focused strategy in place are better equipped at keeping customers and their retention rates higher.  Check out the round-up of this month's content get back to the basics of smart, customer success management.

Virtual Services: DesiredPath is Here to Help

Business problems have not gone away with the current environment, if anything they've become more complex. If your company is facing churn or challenges with customer retention, looking to journey map to better understand customers to drive value, or trying to define a Customer Success go-to-market strategy to navigate the circumstances, we are here to help.

All of our services are now available to clients virtually.  Contact us to learn more!

Recommended Reading

Need a Break from Breaking News?  Here are some articles focusing on customer success fundamentals.

• How to Forecast Revenue During Uncertain Times

• Has Customer Success' Focus Changed?

• Key Fundamentals for Customer Success

“With DesiredPath we've been able to better understand the customer's perspective, which has brought more empathy, awareness and strategy to our day to day operations.”  Eli Johnerson, Pushpay

That's it for now.  See you back next month!  Until then, please feel free to say hi to us on Twitter or LinkedIn.  And if there are specific topics you'd like to see on the DesiredPath blog, or if you'd like to contribute content, feel free to send your request to get@thedesiredpath.com.