Trust & Safety is a nascent field in Tech, that has risen in demand with the rise of social media and user generated content. Most tech companies that deal with user generated content tend to have this function, especially once they achieve a certain scale.

In this edition, we talk to Jessica Dees, currently a Manager at Roblox and formerly in Trust & Safety at Google and Facebook, on what working in this field entails. We learn about how critical this function is, as well as how hard it can be. Jessica shares tons of insights on the day to day of this job, including:

• Her own journey and why she entered this space
• The type of thing you might encounter on a regular basis when working in Trust & Safety
• How this job can be extremely hard but also very gratifying
• Things to consider when recruiting 
• Questions to ask during interviews
• Recommended resources

In Jessica's own words:

"In Trust & Safety, the core job is keeping good users safe from bad users and from disturbing content. It sounds really simple, but in practice, it's like playing a game of whack-a-mole, but with some seriously bad folks - think pedophiles, neo-nazis, or some really uncomfortable topics - like hate speech or suicidal content."