Dear Family Laundry customers,

As you probably already know, the Center for Disease Control (CDC) issued statements this week warning of the possible spread of COVID-19 in US communities. The United States should expect more cases - perhaps many more cases - of the airborne disease over the next few weeks and months. 

As a cleaning company we consider ourselves on the frontline of the battle against the spread of this disease. Please know:

• Family Laundry never outsources its cleaning to third parties. All washing and folding takes place in a dedicated processing plant. The facility is closed to the public.

• Every customer gets their own machines. It’s worth saying again: your laundry is never mixed with anyone else’s. A typical order requires 2-3 dedicated washing machines. 

• All washing machines are regularly sanitized.

• Nylon Family Laundry bags are sanitized at each order.

As of today, Friday Feb 28th, all laundry will be dried on High (previously set to Medium heat by default). This is a proven, reliable way to kill pathogens and - we feel - a reasonable extra precaution to take at this time. We ask that you avoid sending Family Laundry items that could be damaged in high heat drying until further notice.

Family Laundry takes your health, and our employees health, extremely seriously. Thank you for trusting us with your laundry.

Laura & David