Q: What do I need MOUs for?
A: MOUs, also called "memorandum of agreement" (MOAs) or mutual aid agreements, are documents that outline who is responsible for what during many different kinds of situations. For emergency preparedness, MOUs pertain to such things as patient transfers, evacuation transportation, billing/reimbursement, staffing, etc.
Q: How many MOUs do I need?
A: This requires some math. Think about the occupancy rate in your county. If it is typically 80% occupancy rate, and you need to place up to 99 residents, if each other 99-bed SNF can take only 5-10 people. This means you may need 10-15 MOUs with different buildings. If you are part of a multi-facility organization, this can be helpful, but keep in mind disasters are managed at the county level in CA and county resources will want to ferry residents to the CLOSEST long term care facility.
Q: How often do I renew an MOU?
A: Each MOU is bound by the language in the signed contract. However the EP CMS Rule states that MOUs should be reviewed and updated annually. CAHF DPP recommends utilizing your MOUs during your annual EP exercise and practice with your MOU partners, thus updating the MOUs and ensuring your emergency operations plan is realistic and effective.
Q: How many vendor agreements for the same service should I sign?
A: Consider which services will need the most infrastructure to reach you. In other words, if you are in an earthquake-prone area, first figure out your evacuation routes. If your transportation vendor is on the other side of the San Andreas fault, consider a second agreement with a vendor in another area of the County. Apply the same idea to your food, fuel, or other resupply vendors. Ask your vendors what their emergency operations plans are - get a number you can call 24/7 or in an emergency.
Q: How else do MOUs help me in a disaster?
A: It is important to have an MOU signed before you begin submitting for reimbursement for your evacuated or sheltering residents. Don't get stuck with HUGE out-of-pocket costs during the chaos of an emergency evacuation! Bring in your executive leadership and business continuity planning team to discuss reimbursement timelines and any company policies already in place for interruptions to operations.